Question 1

What handmade gifts do you offer?

Accepted Answer

You will find cozy, handcrafted gifts made to soothe and delight. Explore unique home decor, soft textiles, bath and body treats, and sensory-inspired pieces designed for calm, comfort, and everyday self-care. 🎁

Question 2

Which payment methods can you use at checkout?

Accepted Answer

You can pay with a credit card, PayPal, Apple Pay, Google Pay, or Afterpay. Pick the option that works best for you, then check out with ease and confidence. 🛍️

Question 3

What should you expect for shipping?

Accepted Answer

For U.S. orders, shipping is flat-rate based on your cart total: $5.99 for orders up to $16.99, $12.99 for orders from $17 to $74.99, and free shipping on orders of $75 or more. You can also track your order once it ships. 📦

Question 4

How can you track your order after it ships?

Accepted Answer

As soon as your order ships, you will get a confirmation email with a tracking number and a link to the carrier’s website. Use that number to follow your package, and allow up to 24 hours for tracking updates. If you need help, email info@peachy-plum.com. 📦

Question 5

Need to make a return?

Accepted Answer

We want you to love your Peachy Plum find. If it is not quite right, you can return eligible items within 30 days for a refund or exchange. Please send items back in new, unused condition with the original packaging and tags. Email info@peachy-plum.com with your order number and reason for the return, and we will send your prepaid return label and next steps. Personal care and custom items cannot be returned unless they arrive damaged or defective. 💛

Question 6

Can I use a Peachy Plum gift card online?

Accepted Answer

Yes! Gift cards can be used at checkout on Peachy Plum purchases. They’re a lovely way to let someone choose the cozy handmade item that feels just right.

Question 7

How should I care for my handmade Peachy Plum items?

Accepted Answer

Each item is made with care, and a little gentle handling goes a long way. For best results, follow any care instructions included with your product. In general, spot clean or wash on a delicate setting when appropriate, and avoid harsh chemicals or high heat unless the item label says otherwise.

Question 8

How long does it take to process my order?

Accepted Answer

Most Peachy Plum orders are processed within 1-3 business days before shipping. You’ll get a confirmation email as soon as your order is on its way. If you need help with a time-sensitive gift, contact us at info@peachy-plum.com and we’ll do our best to help.

Question 9

What should I do if my order arrives damaged or defective?

Accepted Answer

We’re so sorry if that happens. Please email us at info@peachy-plum.com as soon as possible with your order number and clear photos of the issue. We’ll review it quickly and help make it right.

Question 10

Can I change or cancel my order after placing it?

Accepted Answer

If you need to make a change, contact us at info@peachy-plum.com right away. We’ll do our best to help before your order is processed or shipped, but we can’t guarantee changes once fulfillment has started.

FAQ

Frequently asked questions