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FAQ

  • What products does Peachy Plum offer?
    Peachy Plum offers a wide range of handmade gifts, including unique jewelry, cozy home decor, bath and body products, and more.
  • What payment methods do you offer?
    At Peachy Plum, we offer a variety of convenient payment methods to make your online shopping experience as seamless as possible. We currently accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additionally, to provide flexibility to our customers, we also accept payment through popular digital wallets such as PayPal and Apple Pay. Rest assured that all payment transactions on our website are secure and encrypted to protect your personal and financial information. If you have any questions or encounter any issues with the payment process, our customer service team is always available to assist you. Thank you for choosing Peachy Plum for your gifting needs!
  • What shipping options does Peachy Plum offer?
    At Peachy Plum, we offer the following option to ensure that your online orders are delivered in a timely and reliable manner. For domestic orders within the United States, we provide standard flat-rate shipping with delivery within 3-5 business days. The flat rate is determined by the order amount. For orders up to $16.99, a flat rate fee of $5.99 is applied. For orders between $17 and $74.99, a flat rate fee of $12.99 is applied. Enjoy free shipping on all orders of $75 or more. Additionally, customers have the option to track their orders and receive notifications to stay updated on their shipment's progress. Our goal is to provide flexible and efficient shipping options to meet the diverse needs of our valued customers.
  • How can I track my order?
    At Peachy Plum, we understand the importance of tracking your order to ensure it arrives on time. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website. Here, you can enter your tracking number to see the real-time status of your shipment. Please note that it may take up to 24 hours for the tracking information to be updated in the carrier's system. If you have any concerns about the whereabouts of your order, our customer service team is always available to assist you.
  • What is your return policy?
    At Peachy Plum, we want you to be completely satisfied with your online gift shop purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Items can be returned within 30 days of purchase for a full refund or exchange. All returned items must be in new, unused condition with original packaging and tags. To initiate a return, simply contact our customer service team with your order number and reason for return. We will provide you with a prepaid return label and instructions on how to ship the item back to us. Once received, we will process your refund or exchange promptly. Please note that personal care and customized items are not eligible for return unless they arrive damaged or defective. Thank you for choosing Peachy Plum for your gifting needs, and we look forward to ensuring your satisfaction with our products.
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